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Overview

When billing or plan state blocks access, the issue is company-wide rather than employee-specific. Start with the Plan page and confirm whether the company owner needs to restore Pro access.

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Who can fix it

  • The company owner can open Plan
  • Other admins can gather details, but they cannot view the full plan page

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What to check

  1. Confirm whether the affected user is the company owner or another admin.
  2. Ask the company owner to open Plan.
  3. Review the current state shown there, such as trial, paused access, or cancelled access.
  4. Follow the support or restore-access guidance shown on the page.

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Owner versus non-owner behavior

  • Company owners can view the plan details directly.
  • Non-owner admins cannot open the plan details page.
  • If company access is paused, the whole workspace can be affected even when individual employee records look correct.