Skip to main content

​
Overview

Use this page to quickly identify whether the problem is approver setup, request status, or expected access. Most manager support issues in Teamper fall into one of the paths below.

​
Step-by-step guide

  1. Confirm whether the issue is about a missing approval task, a blocked approval action, or wallchart visibility.
  2. Check the current request status if you can open the leave request.
  3. Ask a company admin to review department approver setup when the issue affects who receives approval tasks.
  4. Open the detailed troubleshooting article that matches your issue.

​
Troubleshooting

​
Approval request is missing

Start with Missing approval requests when the task never appears in Inbox.

​
I can view the request but cannot approve it

Start with Cannot approve a request when Approve or Reject is missing or disabled.

​
The wallchart looks incomplete

If you are not a company admin, Teamper currently shows only your own wallchart row. Use Team wallchart to compare expected admin and non-admin views.