Overview
Each employee has one leave approver route that applies to all of their leave types. Company admins can route future requests to department approvers, the employee’s line manager, up to three custom approvers, or no approver.
Who can use this
- Company admins can view and change an employee’s route.
- Employees can view their current route on their profile but cannot change it.
Choose a route
Department approvers is the default for non-owner employees. The company owner starts with No approver, but an admin can change that route.
- Open Employees.
- Open the employee record.
- Edit the employee.
- Find Leave approver.
- Choose Department approvers, Line manager, Custom, or No approver.
- If you chose Custom, select one to three approvers.
- Save the employee.
If you include the employee in their own department or custom approver route, Teamper automatically approves their future valid requests and does not ask the other approvers to act.
What happens next
The saved route applies to future leave requests. A pending request keeps the approvers that were assigned when it was submitted, even if you later change the employee’s route, department, manager, or custom approvers.
Changing away from Custom clears the previous custom selections.
Troubleshooting
Department approvers cannot be selected
Assign the employee to a department or team with at least one active direct approver. A team does not inherit approvers from its parent department.
Line manager cannot be selected
Assign an active manager to the employee record, then save the route again.
A custom approver cannot be selected
Custom approvers must be active employees in the same company who can act on leave requests. Choose between one and three unique employees.
A manager expected a request but did not receive it
Check the employee’s current Leave approver route first. A manager receives the request only when Line manager is selected or that manager is included in the employee’s department or custom route.
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